Delight, don't duplicate

With customer loyalty decreasing and consumers expecting increasingly ingenious digital services, fintechs stand to gain a foothold in Swedish consumer banking, meaning incumbent financial institutions face eroding margins. Banks have typically responded to the fintech threat by replicating digital functionality and technology innovation. But such duplication only serves as a survival tool.

Find out how banks can respond to digital disruption
To thrive, incumbent banks need to leverage their existing strengths to differentiate themselves: their balance sheet, large customer base, trusted position and regulatory and compliance know-how. Read our research report to better understand how incumbents can use these strengths to deliver value-adding services that delight customers, while partnering with fintechs to fill service gaps.