Reform for customer support and engagement

Together with senior industry leaders across the UK utilities sector, and in partnership with Utility Week (the ‘Taskforce’), we have published three reports designed to capture the fundamental drivers for reform of market structures, regulatory approaches, and policy frameworks to tackle challenges.

The first in this series of reports is on market reform for better customer support and engagement. It summarises the major drivers and pinpoints the actions industry leaders believe should be taken in response.

Download this report to learn more about:

• How lessons from winter 2022/23 should be used to guide reforms to customer support
• The need for a new tax-funded approach to subsidising energy bills for low-income and vulnerable households
• How to harness technology for more targeted support
• The need to tackle growing public anxiety about energy security and the prospect of blackouts

Discover the six reform recommendations in the report today.