In our webinar with UK Finance, Alex McGill and Craig McLeod reflect on the recent disruption caused by COVID-19 which sparked a surge in fraud and scamming, from phishing emails to bogus charity fundraising. This once again highlighted how vital it is for the financial services sector grapple with financial crime compliance.

During the webinar they consider how the customer experience angle can, and should, be considered in terms of making smart, impactful technology investment decisions that support not only greater efficiency for the risk and compliance teams also ensure a more customer-centric approach as a whole.