A Renewed Imperative

The public sector faces a pivotal moment. Its response to the coronavirus pandemic has enabled the sector to demonstrate its societal importance, respond quickly and effectively to challenges and rebuild its deep connection with the public it guides and serves.

At the same time, the virus has exposed opportunities to improve both single points of failure and wider structural weaknesses, while also raising public expectations. This presents a compelling case to use the jolt of the present to enact long-lasting benefit to central and local government, business and society.

Now, more than ever, is the time to be purpose-led, adaptive and collaborative, and to be the generation that made public services – and society – better for all.

The change required is complex and difficult, but now is the moment to act with ambition. Our new report identifies four practical ways leaders can respond.