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Time to get personal

Tackle customer challenges in travel

Time to get personal

Current digitalisation trends are changing customer expectations by creating new ways to interact with an evolving world.

This creates opportunities for travel companies that get to know their customers better, that understand what really influences people’s decisions.

We've surveyed over 2,000 UK travel customers to discover more about how and why they book holidays. Using this research, and drawing on our experience across travel and other industries, we've compiled recommendations to point travel organisations in the right direction to beat the competition today, and tomorrow.

Download our report to find out:

  • what influences your customers while they’re choosing their holiday
  • what customers need from you – and what you must stop doing – to make sure they choose you
  • what opportunities there are for companies to grow, based on market insights.


Time to get personal

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If you are interested, you can find all our insights on our Insights hub.